Delivery Information

We work hard and we work for you, here at Flavour Forest we make every effort to get your order on its way to you as quickly as possible. Once your order has been picked up you'll receive a dispatch email containing your orders tracking information. If you haven't received this yet please check your spam folder and if nothing is there get in touch with us through our facebook page or email us at info@flavourforest.nz

New Zealand Shipping
Please note that the information provided below is an estimate and your order may take more or less time to arrive due to bad weather, postal errors, etc.

Courier Post
Metro: Estimated Delivery Time 1 - 2 Business Days
Rural: Estimated Delivery Time 2 - 5 Business Days
Waiheke Island: Estimated Delivery Time 3 - 7 Business Days

Australian Shipping
Please note that the information provided below is an estimate and your order may take more or less time to arrive due to bad weather, postal errors, etc.

NZ Post Express: Estimated Delivery Time 5 - 7 Business Days
NZ Post: Estimated Delivery Time 10 - 20 Business Days

International Shipping
We ship worldwide using NZPost, if shipping options are not available please send us an email

Processing Times
We understand that time is critical and we aim to have your order all wrapped up and out the door as soon as possible. Once we've received your payment you'll receive a payment confirmation email and your order will enter into our fulfillment queue.  If there's no issues with your order and payment has been received by 1PM (GMT12+) your order will usually ship out on the same day. We are closed during the weekend and public holidays and all orders placed during this time will be processed on the following Business Day.

Saturday to Sunday: Flavour Forest is closed during the weekends and all orders will be fulfilled and dispatched from our Warehouse on Monday or the following business day.

Monday to Friday: If you've placed your order and payment has been received by 1PM (1300 GMT12+) your shipment will usually be dispatched from our warehouse on the same day, on the checkout screen there's a timer which shows how much time is remaining for same-day dispatch.  If there's any issues with your order we'll get in touch with you as soon as possible to avoid in delays in dispatching your order.

Received Wrong Items
In the rare event that you've received the wrong item contact us via email (info at flavourforest dot nz) or facebook within 24 hours of receiving your package and we'll organize a return docket and replacement. To speed the process up we recommend that you take a clear picture of the item\s received

Lost or Stolen Shipments
We recommend using Signature Required for all of your orders (international orders must be signed for on delivery). Vape Canyon Ltd will not be held liable or accept responsibility for any lost or stolen packages on all non signature orders where the tracking information shows that shipment has been delivered. If you suspect your order has gone missing or is taking longer than expected to arrive get in touch with us over facebook or send us an email at info@flavourforest.nz

Damaged Items
If any of the products you ordered were damaged in transit get in touch with us over facebook or email (info@flavourforest.nz) within 24 hours of receiving your package. Be sure to include a detailed description and pictures of the damage. We highly recommend that you reject receipt of the shipment during delivery if the shipment is damaged (such as being crushed or leaking liquid). If you have rejected a shipment please contact us immediately.